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Robert Rubin on Weak Feedback
Individual decisions can be badly thought through, and yet be successful, or exceedingly well thought through, but be unsuccessful, because the recognized possibility of failure in fact occurs. But over time, more thoughtful decision-making will lead to better overall results, and more thoughtful decision-making can be encouraged by evaluating decisions on how well they were made rather than on outcome.
– Robert Rubin, Harvard Commencement Address, 2001
Excerpted from More Than You Know, by Michael Mauboussin.
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